Paignton Community Hub has continued to provide vital face-to-face advice, guidance and support for local people, with new figures showing increased demand between January and March 2026.
The Hub, based on the ground floor of Paignton Library and managed by Engaging Communities South West, recorded 622 visits during the quarter – a 7.4% increase on the previous three months. In total, Hub advisers dealt with 765 enquiries, reflecting the range and complexity of issues people are bringing through the door.
Finance was the most common reason people sought support, with 244 enquiries relating to benefits, council tax, debt, grants and wider cost-of-living pressures. Housing was also a significant theme, with many residents needing help with housing applications, tenancy concerns, eviction worries and access to advice.
The Hub also continued to play an important role in tackling digital exclusion. People were supported with tasks such as setting up email accounts, using mobile phones, accessing online forms, using the NHS App and applying for jobs online.
A key strength of the Hub is that many issues can be resolved quickly and locally. During the quarter, 77.9% of enquiries were resolved during the visit through information, advice and guidance, while others were referred or signposted to specialist support.
The Hub also hosted a wide range of local services and community partners, including diabetic eye screening, employment support, social prescribing, housing appointments, recovery support, counselling and wellbeing services. External organisations supported 1,661 visits through the Hub during the quarter.
The report highlights the difference this support can make, including helping people access benefits, reduce household costs, improve their CVs, apply for work and connect with local services.
Feedback from local residents included:
“I think you lot are wonderful. Lucky to have you down the road.”
“I am getting more advice and support than I thought I would get. This is great!”
Paignton Community Hub continues to show the value of accessible, local, preventative support – helping people to address issues early, stay independent and feel more connected to their community.
